Sometimes, you may find an issue after uploading CSV file. The number of recipient in Broadcast Preview might show 0 or 1 recipient, but actually you input 2 or more contacts

This issue occurs because of the number formatting in your CSV file Therefore, We suggest you using our CSV template Kindly follow these steps

  1. Click Download Template

  1. You'll be redirected to Google Sheet

  1. Next, Click File > Make a copy

  1. Once you get the copy > click Format > Number > Plain Text

  1. Then, you can input numbers according to the country code without "+"

  1. Once it's done, click File > Download > choose the file extension as .csv

  1. Last but not least, upload your downloaded CSV file to NovoChat