⚠️ Most likely, a connection problem occurs when your phone is unstable.

First thing you need to do is to make sure of these followings:

1. Your phone is connected to a stable Internet.
2. The phone has a good battery.
3. WhatsApp application does not go to the background.
4. You do not have another Whatsapp web or desktop application open. Opening another Whatsapp web/desktop will put your WhatsApp connection to NovoChat on pause.

How do I check if I'm logged in to any other WhatsApp web/desktop?

• From your phone, open WhatsApp application.
• Click on the three-dots icon at the top-right corner > select Whatsapp Web
• List of linked WhatsApp web and their connection status will be shown
• Log out from all other WhatsApp web/desktop, only connect to NovoChat
• Test if the connection is restored by sending a test message and see if it reflects in your NovoChat inbox
• If after disconnecting other Whatsapp web/desktops, connection isn't restored, log out the currently connected instance to Novochat, and reconnect by scanning QR code again from the Channels page
• See if it works. If you still have connection issue, contact our Support team from the help widget accessible from your NovoChat dashboard